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Preface
xxxix Acknowledgments
xlvii About the Authors li

Part I: Game-Changing Strategies 1
Chapter 1: Climbing Out of the Hole 3
1.
1 Organizing WIP 5
1.
2 Eliminating Time Sinkholes 12
1.
3 DevOps 16
1.
4 DevOps Without Devs 16
1.
5 Bottlenecks 18
1.
6 Getting Started 20
1.
7 Summary 21 Exercises 22
Chapter 2: The Small Batches Principle 23
2.
1 The Carpenter Analogy 23
2.
2 Fixing Hell Month 24
2.
3 Improving Emergency Failovers 26
2.
4 Launching Early and Often 29
2.
5 Summary 34 Exercises 34
Chapter 3: Pets and Cattle 37
3.
1 The Pets and Cattle Analogy 37
3.
2 Scaling 39
3.
3 Desktops as Cattle 40
3.
4 Server Hardware as Cattle 41
3.
5 Pets Store State 43
3.
6 Isolating State 44
3.
7 Generic Processes 47
3.
8 Moving Variations to the End 51
3.
9 Automation 53
3.
10 Summary 53 Exercises 54
Chapter 4: Infrastructure as Code 55
4.
1 Programmable Infrastructure 56
4.
2 Tracking Changes 57
4.
3 Benefits of Infrastructure as Code 59
4.
4 Principles of Infrastructure as Code 62
4.
5 Configuration Management Tools 63
4.
6 Example Infrastructure as Code Systems 67
4.
7 Bringing Infrastructure as Code to Your Organization 71
4.
8 Infrastructure as Code for Enhanced Collaboration 72
4.
9 Downsides to Infrastructure as Code 73
4.
10 Automation Myths 74
4.
11 Summary 75 Exercises 76

Part II: Workstation Fleet Management 77
Chapter 5: Workstation Architecture 79
5.
1 Fungibility 80
5.
2 Hardware 82
5.
3 Operating System 82
5.
4 Network Configuration 84
5.
5 Accounts and Authorization 86
5.
6 Data Storage 89
5.
7 OS Updates 93
5.
8 Security 94
5.
9 Logging 97
5.
10 Summary 98 Exercises 99
Chapter 6: Workstation Hardware Strategies 101
6.
1 Physical Workstations 101
6.
2 Virtual Desktop Infrastructure 105
6.
3 Bring Your Own Device 110
6.
4 Summary 113 Exercises 114
Chapter 7: Workstation Software Life Cycle 117
7.
1 Life of a Machine 117
7.
2 OS Installation 120
7.
3 OS Configuration 120
7.
4 Updating the System Software and Applications 123
7.
5 Rolling Out Changes Carefully 128
7.
6 Disposal 130
7.
7 Summary 134 Exercises 135
Chapter 8: OS Installation Strategies 137
8.
1 Consistency Is More Important Than Perfection 138
8.
2 Installation Strategies 142
8.
3 Test-Driven Configuration Development 147
8.
4 Automating in Steps 148
8.
5 When Not to Automate 152
8.
6 Vendor Support of OS Installation 152
8.
7 Should You Trust the Vendor''s Installation? 154
8.
8 Summary 154 Exercises 155
Chapter 9: Workstation Service Definition 157
9.
1 Basic Service Definition 157
9.
2 Refresh Cycles 161
9.
3 Tiered Support Levels 165
9.
4 Workstations as a Managed Service 168
9.
5 Summary 170 Exercises 171
Chapter 10: Workstation Fleet Logistics 173
10.
1 What Employees See 173
10.
2 What Employees Don''t See 174
10.
3 Configuration Management Database 183
10.
4 Small-Scale Fleet Logistics 186
10.
5 Summary 188 Exercises 188
Chapter 11: Workstation Standardization 191
11.
1 Involving Customers Early 192
11.
2 Releasing Early and Iterating 193
11.
3 Having a Transition Interval (Overlap) 193
11.
4 Ratcheting 194
11.
5 Setting a Cut-Off Date 195
11.
6 Adapting for Your Corporate Culture 195
11.
7 Leveraging the Path of Least Resistance 196
11.
8 Summary 198 Exercises 199
Chapter 12: Onboarding 201
12.
1 Making a Good First Impression 201
12.
2 IT Responsibilities 203
12.
3 Five Keys to Successful Onboarding 203
12.
4 Cadence Changes 212
12.
5 Case Studies 212
12.
6 Summary 216 Exercises 217

Part III: Servers 219
Chapter 13: Server Hardware Strategies 221
13.
1 All Eggs in One Basket 222
13.
2 Beautiful Snowflakes 224
13.
3 Buy in Bulk, Allocate Fractions 228
13.
4 Grid Computing 235
13.
5 Blade Servers 237
13.
6 Cloud-Based Compute Services 238
13.
7 Server Appliances 241
13.
8 Hybrid Strategies 242
13.
9 Summary 243 Exercises 244
Chapter 14: Server Hardware Features 245
14.
1 Workstations Versus Servers 246
14.
2 Server Reliability 249
14.
3 Remotely Managing Servers 254
14.
4 Separate Administrative Networks 257
14.
5 Maintenance Contracts and Spare Parts 258
14.
6 Selecting Vendors with Server Experience 261
14.
7 Summary 263 Exercises 263
Chapter 15: Server Hardware Specifications 265
15.
1 Models and Product Lines 266
15.
2 Server Hardware Details 266
15.
3 Things to Leave Out 278
15.
4 Summary 278 Exercises 279

Part IV: Services 281
Chapter 16: Service Requirements 283
16.
1 Services Make the Environment 284
16.
2 Starting with a Kick-Off Meeting 285
16.
3 Gathering Written Requirements 286
16.
4 Customer Requirements 288
16.
5 Scope, Schedule, and Resources 291
16.
6 Operational Requirements 292
16.
7 Open Architecture 298
16.
8 Summary 302 Exercises 303
Chapter 17: Service Planning and Engineering 305
17.
1 General Engineering Basics 306
17.
2