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Introduction xxv
Chapter 1 The PMP Exam: How to Prepare and Pass 3 Who Is PMI? 4 Changes to the PMBOK® Guide, Seventh Edition 5 The System for Value Delivery 6 The Twelve Project Management Principles 7 Project Performance Domains 8 Tailoring 9 Models, Methods, and Artifacts 9 The PMP Application Process 10 What Is the PMP Exam Like? 11 Types of Questions 13 PMP Exam Content Outline 15 Changes to the New Exam 18 Scheduling at a Pearson Vue Testing Center 21 Scheduling an Online Proctored Exam 22 Study Tips and Exam-Taking Strategies 23 Common Conceptual Gaps 24 Common Experience Gaps 25 Common Terminology Gaps 27 What Is Important to PMI? 28 Key PMI Assumptions 30 PMP Exam Content Outline 31
Chapter 2 Project Management 101 41 "Do I Know This Already?" Quiz 41 Foundation Topics 46 Core Project Management Concepts 46 What Is a Project Exactly? 46 Comparing Projects and Products 48 Functions Associated with Projects 49 Managing Projects 51 What Is the Value of Project Management? 52 Why Are Projects Challenging? 53 The Project Manager 55 One Title, Many Roles 56 Key Skills of Project Managers 57 Qualities of Successful Project Managers 60 15 Common Mistakes of Project Managers 61 Project Manager vs. Scrum Master vs. Product Owner 62 Project Management Fundamentals 63 Project Life Cycle 71 Project Environment 72 System for Value Delivery 73 Stakeholders 74 Organizational Environment 75 Functional Organizational Structure 76 Matrix Organizational Structure (Weak, Balanced, Strong) 76 Project-Oriented Organizational Structure 76 Other Organizational Factors 78 PMO 79 External Factors 80 Exam Preparation Tasks 81
Chapter 3 Development Approach and Life Cycle Performance 87 "Do I Know This Already?" Quiz 87 Foundation Topics 91 Development Approach and Project Life Cycle Fundamentals 91 Project Life Cycle and Phases 91 Product Life Cycle and Project Management Process Groups 93 Delivery Cadence 94 Development Approach Options 94 Development Approach Spectrum 95 Incremental and Iterative: What''s the Difference? 96 Adaptive Approach 97 Development Approach Selection 101 Deliverable Variables 101 Project Variables 103 Organizational Variables 104 Relationship Between Project Deliverables, Delivery Cadence, Development Approach, and Project Life Cycle 105 Important Notes for the PMP Exam 106 Project Life Cycle: Development Approach Illustrations 107 Community Center Project Example from PMBOK® Guide, Seventh Edition 108 Hybrid Project Life Cycles 110 Impact on Other Project Factors 110 Exam Preparation Tasks 111
Chapter 4 Starting a Project and Integration 117 "Do I Know This Already?" Quiz 118 Foundation Topics 121 What Is Integration Management? 121 Initiating a Project 123 Develop Project Charter 124 Key Artifacts of Developing the Project Charter 124 Business Documents 124 The Project Charter 127 Project Overview Statement 128 Assumption Log 128 Planning a Project 128 Subsidiary Management Plans 133 Baselines 133 Additional Components 134 Executing the Project 136 What Is Business Value? 137 What Does Project Success Mean? 138 Direct and Manage Project Work 140 Manage Project Knowledge 141 Monitoring and Controlling the Project 142 Integrated Change Control 143 Key Artifact of Integrated Change Control: Change Management Plan 144 Key Artifact of Integrated Change Control: Configuration Management Plan 145 Change Control in an Adaptive Environment 147 Exam Preparation Tasks 147
Chapter 5 Stakeholder Engagement 153 "Do I Know This Already?" Quiz 153 Foundation Topics 157 Stakeholder Management 157 Identify Stakeholders 159 Common Tools and Techniques for Identifying Stakeholders 160 Stakeholder Grid 161 Salience Model 164 Direction of Influence 165 Common Artifact: The Stakeholder Register 166 Plan Stakeholder Engagement 167 Stakeholder Engagement Assessment Matrix 167 Stakeholder Engagement Plan 169 Manage Stakeholder Engagement 169 Monitor Stakeholder Engagement 170 Exam Preparation Tasks 171
Chapter 6 Project Scope 177 "Do I Know This Already?" Quiz 178 Foundation Topics 182 What Is Scope Management? 182 Planning Scope Management 184 Key Artifacts of Plan Scope Management 185 Scope Management Plan 185 Requirements Management Plan 185 Key Tools and Techniques of Plan Scope Management 185 Collecting Requirements 186 Key Tools and Techniques of Collect Requirements 187 Key Artifacts of Collect Requirements 189 Requirements Documentation 189 Requirements Traceability Matrix 190 Scope Definition 190 Key Tools and Techniques of Define Scope: Product Analysis 190 Key Artifact of Define Scope: Scope Statement 191 The Work Breakdown Structure (WBS) 191 Key Tool and Technique for Creating WBS: Decomposition 193 Key Artifact of Creating the WBS: The Scope Baseline 194 Validate Scope 194 Control Scope 195 Agile Considerations for Scope Management 197 Product Backlog 198 User Story 199 Agile Prioritization Techniques 201 Agile Consensus-Gathering Techniques 203 Agile Estimation Techniques 204 T-shirt Sizing 205 Story Pointing 205 Planning Poker 206 Exam Preparation Tasks 207
Chapter 7 Project Schedule 213 "Do I Know This Already?" Quiz 214 Foundation Topics 217 Plan Schedule Management 217 Key Artifact: Schedule Management Plan 219 Define Activities 219 Sequence Activities 220 Precedence Diagramming Method (PDM) 220 Precedence Relationships 221 Activity Dependencies 222 Leads and Lags 223 Estimate Durations 224 Estimating Methods 226 Three-Point Estimating 227 The Advantages and Disadvantages of the Predictive Estimating Techniques 231 The Predictive and Adaptive Estimating Methods 231 Develop and Control the Schedule 232 Key Artifacts in Developing the Schedule 232 Key Tools for Developing the Schedule 233 Resource Optimization Techniques 233 Schedule Compression Techniques 235 Monte Carlo 235 Network Diagraming and the Critical Path Method (CPM) 236 Zero Method 239 One Method 242 Comparing the Zero Method and the One Method 244 Three Types of Floats 244 Monitoring and Controlling the Schedule 245 Schedule Management Considerations for Agile 246 Agile Release Planning 247 Spikes 247 Agile Schedule Approach 248 Exam Preparation Tasks 249
Chapter 8 Project Cost 255 "Do I Know This Already?" Quiz 255 Foundation Topics 259 Plan Cost Management 259 Other Cost Considerations 260 Key Artifact of Plan Cost Management: Cost Management Plan 262 Agile Considerations 262 Estimate Costs 263 Key Tools for Estimating Cost 263 Estimating Methods: Predictive 264 Estimating Methods: Adaptive 264 Reserve Analysis 264 Determine Budget 265 Key Tool: Cost Aggregation 265 Key Tool: Funding Limit Reconciliation 267 Control Costs 267 Exam Preparation Tasks 268
Chapter 9 Managing Resources and the Team 273 "Do I Know This Already?" Quiz 275 Foundation Topics 279 Planning For and Acquiring Project Resources 279 Key Processes 279 Plan Resource Management 279 Estimate Activity Resources 280 Acquire Resources 281 Key Artifacts and Tools 281 Pre-Assignment Tools 281 SWOT Analysis 282 Training 283 Resource Management Plan 284 Team Charter 285 Resource Requirements 285 Resource Breakdown Structure (RBS) 286 Responsibility Assignment Matrix (RAM) 286 Resource Calendars 287 High-Performing Teams 288 Characteristics of High-Performing Teams 288 Team Development Models 289 Tuckman Ladder 289 Drexler/Sibbet Team Performance Model 290 Management Principles to Maximize Team Performance 291 Techniques for Better Team Performance 295 Project Leadership 299 More Than Managing 299 Where Leadership Is Needed on a Project 302 Leadership Skills 304 Establishing and Maintaining Vision 305 Critical Thinking 306 Motivation 306 Emotional Intelligence 308 Decision-Making 309 Conflict Management 310 Influencing 313 Negotiation 313 Recognizing the Value of Diversity, Equity, and Inclusion 314 Keys to Better Project Leadership 315 Servant Leadership Approach 318 Special Project Situations 320 Techniques for Challenging Project Team Situations 320 Techniques for Leading Cross-Cultural Projects 322 Techniques for Leading Virtual Projects 322 Forms of Power 325 Exam Preparation Tasks 327
Chapter 10 Project Communications 333 "Do I Know This Already?" Quiz 333 Foundation Topics 337 Plan Communications Management 337 The Importance of Project Communications 338 Key Tools and Techniques of Plan Communications Management 340 Communication Model 340 Communication Requirements Analysis 342 Communication Methods 344 Communication Technology 344 Key Artifact: Communication Management Plan 345