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Contextual Design: Defining Customer-Centered Systems Vital Source e-bog
Hugh Beyer og Karen Holtzblatt
(1997)
Elsevier Science
747,00 kr.
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Contextual Design
Defining Customer-Centered Systems
Karen Holtzblatt og Hugh Beyer
(1997)
Sprog: Engelsk
Elsevier Science & Technology
899,00 kr.
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Detaljer om varen
- Vital Source searchable e-book (Fixed pages): 496 sider
- Udgiver: Elsevier Science (December 1997)
- Forfattere: Hugh Beyer og Karen Holtzblatt
- ISBN: 9780080503042
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
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Print: -1 sider kan printes ad gangen
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Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.
Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: -1 sider kan printes ad gangen
Copy: højest -1 sider i alt kan kopieres (copy/paste)
Detaljer om varen
- Paperback: 496 sider
- Udgiver: Elsevier Science & Technology (December 1997)
- Forfattere: Karen Holtzblatt og Hugh Beyer
- ISBN: 9781558604117
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to:
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Contextual Design enables you to:
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Chapter 1 Introduction
Chapter 2 Gathering Customer Data
Chapter 3 Principles of Contextual Inquiry
Chapter 4 Contextual Inquiry in Practice
Chapter 5 A Language of Work
Chapter 6 Work Models
Chapter 7 The Interpretation Session
Chapter 8 Consolidation
Chapter 9 Creating One View of the Customer
Chapter 10 Communicating to the Organization
Chapter 11 Work Redesign
Chapter 12 Using Data to Drive Design
Chapter 13 Design from Data
Chapter 14 System Design
Chapter 15 The User Environment Design
Chapter 16 Project Planning and Strategy
Chapter 17 Prototyping as a Design Tool
Chapter 18 From Structure to User Interface
Chapter 19 Iterating with a Prototype
Chapter 20 Putting It into Practice
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