SØG - mellem flere end 8 millioner bøger:

Søg på: Titel, forfatter, forlag - gerne i kombination.
Eller blot på isbn, hvis du kender dette.
Hjælp

Viser: Service Operations Management - Improving Service Delivery

Service Operations Management, 5. udgave
Søgbar e-bog

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
911,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave
Søgbar e-bog

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
690,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
383,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
460,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
567,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
460,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
567,00 kr.
Leveres umiddelbart efter køb
Service Operations Management, 5. udgave

Service Operations Management Vital Source e-bog

Johnston , Shulver , Slack og Clark
(2020)
Pearson International
383,00 kr.
Leveres umiddelbart efter køb
Service Operations Management - Improving Service Delivery, 5. udgave

Service Operations Management

Improving Service Delivery
Robert Johnston, Michael Shulver, Nigel Slack og Graham Clark
(2020)
Sprog: Engelsk
Pearson Education, Limited
999,00 kr.
Bogen er udgået og er erstattet af nyere udgave
Porto kan blive tilføjet, se takster her

Detaljer om varen

  • 5. Udgave
  • Vital Source searchable e-book (Fixed pages)
  • Udgiver: Pearson International (Oktober 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098029
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
Licens varighed:
Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source searchable e-book (Reflowable pages)
  • Udgiver: Pearson International (December 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098050
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Licens varighed:
Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 90 day rentals (fixed pages)
  • Udgiver: Pearson International (Oktober 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098029R90
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
Licens varighed:
Online udgaven er tilgængelig: 90 dage fra købsdato.
Offline udgaven er tilgængelig: 90 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 180 day rentals (fixed pages)
  • Udgiver: Pearson International (Oktober 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098029R180
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
Licens varighed:
Bookshelf online: 180 dage fra købsdato.
Offline udgaven er tilgængelig: 180 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 365 day rentals (fixed pages)
  • Udgiver: Pearson International (Oktober 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098029R365
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
Licens varighed:
Bookshelf online: 365 dage fra købsdato.
Bookshelf appen: 365 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 180 day rentals (dynamic pages)
  • Udgiver: Pearson International (December 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098050R180
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Licens varighed:
Online udgaven er tilgængelig: 180 dage fra købsdato.
Offline udgaven er tilgængelig: 180 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 365 day rentals (dynamic pages)
  • Udgiver: Pearson International (December 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098050R365
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Licens varighed:
Online udgaven er tilgængelig: 365 dage fra købsdato.
Bookshelf appen: 365 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Vital Source 90 day rentals (dynamic pages)
  • Udgiver: Pearson International (December 2020)
  • Forfattere: Johnston , Shulver , Slack og Clark
  • ISBN: 9781292098050R90
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Licens varighed:
Online udgaven er tilgængelig: 90 dage fra købsdato.
Offline udgaven er tilgængelig: 90 dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

  • 5. Udgave
  • Paperback: 632 sider
  • Udgiver: Pearson Education, Limited (November 2020)
  • Forfattere: Robert Johnston, Michael Shulver, Nigel Slack og Graham Clark
  • ISBN: 9781292064468
Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.

Pearson, the world's learning company.

Preface New features for this edition Case examples and exercises About the authors
PART I: FRAMING SERVICE OPERATIONS Introduction to service operations The world of service Service strategy The service concept
PART II: SERVICE PEOPLE Customer relationships Service quality Designing customer experience People in the service operation Service culture
PART III: DELIVERING SERVICE Service supply networks Designing the service process Managing service performance Service resources and capacity
PART IV: IMPROVING SERVICE OPERATIONS Service innovation Service improvement Learning from problems Learning from other operations Index Publisher acknowledgements
De oplyste priser er inkl. moms
Om Polyteknisk Boghandel
Polyteknisk forlag
Kontakt
Medarbejdere 
Om returret
Butikker og åbningstid
Handler du som firma
Forretningsbetingelser
Porto og forsendelse
Data & cookiepolitik 
Find pensumliste
FAQ for studerende
Pensumlistegaranti 
Sortiment og levering
Kompendier(for undervisere)
E-mærke certificeret
Trustpilot = Fremragende
Polyteknisk Boghandel og Forlag A/S - Anker Engelundsvej 1 - 2800 Lyngby
Tlf 77 42 43 44 - email poly@polyteknisk.dk - CVR 34072655 - Sydbank Reg: 6748 Konto 0001107927

Polyteknisk Boghandel

har gennem mere end 50 år været studieboghandlen på DTU og en af Danmarks førende specialister i faglitteratur.

 

Vi lagerfører et bredt udvalg af bøger, ikke bare inden for videnskab og teknik, men også f.eks. ledelse, IT og meget andet.

Læs mere her


Fysisk eller digital bog?

Ud over trykte bøger tilbyder vi tre forskellige typer af digitale bøger:

 

Vital Source Bookshelf: En velfungerende ebogsplatform, hvor bogen downloades til din computer og/eller mobile enhed.

 

Du skal bruge den gratis Bookshelf software til at læse læse bøgerne - der er indbygget gode værktøjer til f.eks. søgning, overstregning, notetagning mv. I langt de fleste tilfælde vil du samtidig have en sideløbende 1825 dages online adgang. Læs mere om Vital Source bøger

 

Levering: I forbindelse med købet opretter du et login. Når du har installeret Bookshelf softwaren, logger du blot ind og din bog downloades automatisk.

 

 

Adobe ebog: Dette er Adobe DRM ebøger som downloades til din lokale computer eller mobil enhed.

 

For at læse bøgerne kræves særlig software, som understøtter denne type. Softwaren er gratis, men du bør sikre at du har rettigheder til installere software på den maskine du påtænker at anvende den på. Læs mere om Adobe DRM bøger

 

Levering: Et download link sendes pr email umiddelbart efter købet.

 


Ibog: Dette er en online bog som kan læses på udgiverens website. 

Der kræves ikke særlig software, bogen læses i en almindelig browser.

 

Levering: Vores medarbejder sender dig en adgangsnøgle pr email.

 

Vi gør opmærksom på at der ikke er retur/fortrydelsesret på digitale varer.