Hjem

Preamble A TEN-MINUTE ACCOUNT OF SOFT SYSTEMS METHODOLOGY FOR VERY BUSY PEOPLE. Preface. INTRODUCTION.
PART 1 THE NATURE OF SSM.
Chapter 1 A SKELETON ACCOUNT OF SSM AS A WHOLE. What is SSM? What is the SSM Process? What can SSM be used for? Is SSM mature? How was SSM developed? How does SSM differ from other systems approaches?
Chapter 2 A FLESHED-OUT ACCOUNT OF SSM. Introduction. The SSM Learning Cycle: Finding Out. The SSM Learning Cycle: Making Purposeful Activity Models. The SSM Learning Cycle: Using Models to Structure Discussion about. The Situation and its Improvement. The SSM Learning Cycle: Defining 'Action to Improve'. The Whole SSM Learning Cycle Revisited: seven principles, four actions.
PART 2 SSM IN ACTION.
Chapter 3 SSM IN ACTION IN MANAGEMENT SITUATIONS. Introduction. Case
1: Rethinking the Role of a Head Office Function in Shell. Case
2: Evaluating Past Events. Case
3: Upgrading the Skills of a Department. Case
4: Tackling your own Issues. Case
5: Clarifying a Concept.
Chapter 4 SSM IN ACTION IN THE FIELD OF INFORMATION SYSTEMS. Introduction. Case
1: Creating an Information Strategy in an Acute Hospital. Case
2: Evaluating a Clinical Information System. Case
3: Evaluating a National Initiative in the NHS. Case
4: Providing Information Support for Scientists and Technologists. Conclusion.
Chapter 5 SSM: MISUNDERSTANDINGS AND CRAFT SKILLS. Introduction. Misunderstanding SSM. Craft Skills in SSM Use. Tips on Techniques in SSM.
PART 3 SUMMING UP.
Chapter 6 SSM AS A WHOLE - some reminders. Approaching SSM: the mindset. SSM: an aide memoire. A ppendix One: SSM's Theory. Appendix Two: The Story of SSM's Development. Appendix Three: A Talked-through Example of Activity Model Building. Appendix Four: A Generic Model of Purposeful Activity Modelling. Appendix Five: Some Frequently Asked Questions.