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Viser: Quality Management for Organizational Excellence - Introduction to Total Quality
Quality Management for Organizational Excellence
Introduction to Total Quality
David Goetsch og Stanley Davis
(2015)
Sprog: Engelsk
om ca. 15 hverdage
Detaljer om varen
- 8. Udgave
- Hardback: 448 sider
- Udgiver: Pearson Education, Limited (August 2015)
- Forfattere: David Goetsch og Stanley Davis
- ISBN: 9780133791853
A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis.
KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics, and Corporate Social Responsibility; Partnering and Strategic Alliances; Quality Culture: Changing Hearts, Minds, and Attitudes; Customer Satisfaction, Retention, and Loyalty; Employee Empowerment; Leadership and Change; Team Building and Teamwork; Effective Communication; Education and Training; Overcoming Politics, Negativity, and Conflict in the Workplace; ISO 9000 and Total Quality: The Relationship; Overview of Total Quality Tools; Problem Solving and Decision Making; Quality Function Deployment; Optimizing and Controlling Processes through Statistical Process Control; Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More; Benchmarking; Just-in-Time/Lean Manufacturing (JIT/Lean); Implementing Total Quality Management
MARKET: Quality Management for Organizational Excellence is ideal for current and future quality managers and decision makers.
1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 3
2. Quality and Global Competitiveness 21
3. Strategic Management: Planning and Execution for Competitive Advantage 36
4. Quality Management, Ethics, and Corporate Social Responsibility 53
5. Partnering and Strategic Alliances 68
6. Quality Culture: Changing Hearts, Minds, and Attitudes 82
7. Customer Satisfaction, Retention, and Loyalty 96
8. Employee Empowerment 113
9. Leadership and Change 124
10. Team Building and Teamwork 147
11. Effective Communication 165
12. Education and Training 184
13. Overcoming Politics, Negativity, and Conflict in the Workplace 208
14. ISO 9000 and Total Quality: The Relationship 232 II TOOLS AND TECHNIQUES 243
15. Overview of Total Quality Tools 245
16. Problem Solving and Decision Making 279
17. Quality Function Deployment 296
18. Optimizing and Controlling Processes through Statistical Process Control 312
19. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More 341
20. Benchmarking 369
21. Just-in-Time/Lean Manufacturing (JIT/Lean) 384
22. Implementing Total Quality Management 417 Index 443 ¿
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