This Is Service Design Doing

Viser: This Is Service Design Doing - Applying Service Design Thinking in the Real World

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This Is Service Design Doing Vital Source e-bog

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider

(2018)

O'Reilly Media, Inc

379,00 kr. 341,10 kr.

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Applying Service Design Thinking in the Real World

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider

(2018)

Sprog: Engelsk

O'Reilly Media, Incorporated

469,00 kr. 422,10 kr.

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Detaljer om varen

1. Udgave
Vital Source searchable e-book (Reflowable pages)
Udgiver: O'Reilly Media, Inc (Januar 2018)
Forfattere: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
ISBN: 9781491927137

Beskrivelse
Om e-bogen

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Licens varighed:
Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.

Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)

Detaljer om varen

Paperback: 567 sider
Udgiver: O'Reilly Media, Incorporated (Januar 2018)
Forfattere: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
ISBN: 9781491927182

Beskrivelse

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.