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Viser: This Is Service Design Doing - Applying Service Design Thinking in the Real World
This Is Service Design Doing Vital Source e-bog
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
(2018)
This Is Service Design Doing
Applying Service Design Thinking in the Real World
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
(2018)
Sprog: Engelsk
Detaljer om varen
- 1. Udgave
- Vital Source searchable e-book (Reflowable pages)
- Udgiver: O'Reilly Media, Inc (Januar 2018)
- Forfattere: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
- ISBN: 9781491927137
Bookshelf online: 5 år fra købsdato.
Bookshelf appen: ubegrænset dage fra købsdato.
Udgiveren oplyser at følgende begrænsninger er gældende for dette produkt:
Print: 2 sider kan printes ad gangen
Copy: højest 2 sider i alt kan kopieres (copy/paste)
Detaljer om varen
- Paperback: 567 sider
- Udgiver: O'Reilly Media, Incorporated (Januar 2018)
- Forfattere: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence og Jakob Schneider
- ISBN: 9781491927182
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
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