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Viser: Added Value of Facilities Management
Added Value of Facilities Management
Per Anker Jensen , Theo van der Voordt og Christian Coenen
(2012)
249,00 kr.
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- 1. Udgave
- Udgiver: (Maj 2012)
- Forfattere: Per Anker Jensen , Theo van der Voordt og Christian Coenen
- ISBN: 9788750210405
During the last decades the perception and application of Facilities Management (FM) has gradually shifted from primarily steering on cost reduction towards managing of facilities as a strategic resource to add value to the organisation and its stakeholders and to contribute to its overall performance.
This book shows why and how this shift occurred and how the supply of facilities can or should be aligned to the different interests and needs of various stakeholders. It connects concepts, theoretical frameworks, research data and measurement tools from different countries and different disciplines, including Facilities Management, Corporate Real Estate Management, and Business to Business Marketing. The case studies explored different sectors such as offices, higher education, industry and health care. Much attention is being paid to value adding management, performance measurement and Key Performance Indicators covering economic issues, the needs and preferences of clients, customers and end users, shareholder value, relationship value, and sustainability.
The starting point for this international collaboration was the so-called FM Value Map that visualizes the links between input (resources), throughput (process), output (provisions) and outcomes i.e. the impact on the core business and the surroundings. The book ends up with many lessons learned, both from an academic and a practical point of view, and input for the future research agenda.
As such this book is appropriate to be used in academic research, educational settings and practical decision making.
The Added Value of FM is a result of an international collaboration between eighten authors representing the perspectives of seven nationalities. It was edited by Per Anker Jensen, professor in Facilities Management at the Technical University of Denmark, Theo van der Voordt, associate professor in Corporate Real Estate Management at the Delft University of Technology, and Christian Coenen, professor of Marketing and Services Management at the Zurich University of Applied Sciences.
This book shows why and how this shift occurred and how the supply of facilities can or should be aligned to the different interests and needs of various stakeholders. It connects concepts, theoretical frameworks, research data and measurement tools from different countries and different disciplines, including Facilities Management, Corporate Real Estate Management, and Business to Business Marketing. The case studies explored different sectors such as offices, higher education, industry and health care. Much attention is being paid to value adding management, performance measurement and Key Performance Indicators covering economic issues, the needs and preferences of clients, customers and end users, shareholder value, relationship value, and sustainability.
The starting point for this international collaboration was the so-called FM Value Map that visualizes the links between input (resources), throughput (process), output (provisions) and outcomes i.e. the impact on the core business and the surroundings. The book ends up with many lessons learned, both from an academic and a practical point of view, and input for the future research agenda.
As such this book is appropriate to be used in academic research, educational settings and practical decision making.
The Added Value of FM is a result of an international collaboration between eighten authors representing the perspectives of seven nationalities. It was edited by Per Anker Jensen, professor in Facilities Management at the Technical University of Denmark, Theo van der Voordt, associate professor in Corporate Real Estate Management at the Delft University of Technology, and Christian Coenen, professor of Marketing and Services Management at the Zurich University of Applied Sciences.
FOREWORD 3
CONTENTS 4
AUTHORS 6
ABBREVIATIONS 11
PART A INTRODUCTION
1. BACKGROUND AND INTRODUCTION 14
Per Anker Jensen, Theo van der Voordt and Christian Coenen
2. THE START OF A NORDIC FOCUS ON THE ADDED VALUE OF FM 31
Per Anker Jensen and Ole Emil Malmstrøm
3. THE MAKING OF THE FM VALUE MAP 44
Per Anker Jensen
PART B THEORY AND METHODOLOGY
4. THE CONCEPT OF ADDED VALUE OF FM 58
Per Anker Jensen, Theo van der Voordt, Christian Coenen, Daniel von Felten,
Anna-Liisa Sarasoja, Susanne Balslev Nielsen, Chaiwat Riratanaphong and
Mirjam Pfenninger
5. FM AS A VALUE NETWORK: EXPLORING RELATIONSHIPS
AMONGST KEY FM STAKEHOLDERS 75
Christian Coenen, Keith Alexander and Herman Kok
6. FM ALIGNMENT: CREATING ADDED VALUE THROUGH A MULTI-LEVEL
INTRA-FIRM COLLABORATIVE RELATIONSHIP 92
Herman Kok
7. BEYOND FINANCIAL PERFORMANCE: CAPTURING RELATIONSHIP
VALUE IN FM 105
Christian Coenen, Daniel von Felten and Doris Waldburger
8. PERFORMANCE MEASUREMENT IN THE CONTEXT OF CREM AND FM 123
Chaiwat Riratanaphong, Theo van der Voordt and Anna-Liisa Sarasoja
9. THE ADDED VALUE OF QUALITATIVE RESEARCH APPROACHES 146
Doris Waldburger and Susanne Balslev Nielsen
PART C EMPIRICAL STUDIE
10. VALUE ADDING MANAGEMENT: A CONCEPT AND A CASE 164
Per Anker Jensen and Akarapong Katchamart
11. LINKING DECISIONS AND PERFORMANCE: ADDING VALUE THEORIES APPLIED TO THE UNIVERSITY CAMPUS 177
Alexandra den Heijer and Hans de Jonge
12. GREEN FM AS A WAY TO CREATE ADDED VALUE 195
Anna-Liisa Sarasoja and Anna Aaltonen
13. ADDING VALUE BY FM AND CREM IN DUTCH HOSPITALS 205
Theo van der Voordt, Jet Prevosth and Johan van der Zwart.
14. STAKEHOLDERS INFLUENCE ON FM STRATEGY: A CASE STUDY
OF AN ENERGY COMPLEX IN THAILAND 223
Akarapong Katchamart
15. ANALYSING ADDED VALUE BY APPLYING FM BLUEPRINTING 235
Daniel von Felten, Christian Coenen and Mirjam Pfenninger
16. PERFORMANCE MEASUREMENT OF WORKPLACE CHANGE:
A COMPARATIVE ANALYSIS OF DATA FROM THAILAND,
THE NETHERLANDS AND FINLAND 248
Chaiwat Riratanaphong and Theo van der Voordt
PART D LEARNING AND PERSPECTIVES
17. COMPARISONS AND LESSONS LEARNED 268
Per Anker Jensen, Theo van der Voordt, Christian Coenen and Anna-Liisa Sarasoja
18. WHAT WE STILL NEED TO LEARN 292
Per Anker Jensen, Theo van der Voordt, Christian Coenen and Anna-Liisa Sarasoja
index 306
CONTENTS 4
AUTHORS 6
ABBREVIATIONS 11
PART A INTRODUCTION
1. BACKGROUND AND INTRODUCTION 14
Per Anker Jensen, Theo van der Voordt and Christian Coenen
2. THE START OF A NORDIC FOCUS ON THE ADDED VALUE OF FM 31
Per Anker Jensen and Ole Emil Malmstrøm
3. THE MAKING OF THE FM VALUE MAP 44
Per Anker Jensen
PART B THEORY AND METHODOLOGY
4. THE CONCEPT OF ADDED VALUE OF FM 58
Per Anker Jensen, Theo van der Voordt, Christian Coenen, Daniel von Felten,
Anna-Liisa Sarasoja, Susanne Balslev Nielsen, Chaiwat Riratanaphong and
Mirjam Pfenninger
5. FM AS A VALUE NETWORK: EXPLORING RELATIONSHIPS
AMONGST KEY FM STAKEHOLDERS 75
Christian Coenen, Keith Alexander and Herman Kok
6. FM ALIGNMENT: CREATING ADDED VALUE THROUGH A MULTI-LEVEL
INTRA-FIRM COLLABORATIVE RELATIONSHIP 92
Herman Kok
7. BEYOND FINANCIAL PERFORMANCE: CAPTURING RELATIONSHIP
VALUE IN FM 105
Christian Coenen, Daniel von Felten and Doris Waldburger
8. PERFORMANCE MEASUREMENT IN THE CONTEXT OF CREM AND FM 123
Chaiwat Riratanaphong, Theo van der Voordt and Anna-Liisa Sarasoja
9. THE ADDED VALUE OF QUALITATIVE RESEARCH APPROACHES 146
Doris Waldburger and Susanne Balslev Nielsen
PART C EMPIRICAL STUDIE
10. VALUE ADDING MANAGEMENT: A CONCEPT AND A CASE 164
Per Anker Jensen and Akarapong Katchamart
11. LINKING DECISIONS AND PERFORMANCE: ADDING VALUE THEORIES APPLIED TO THE UNIVERSITY CAMPUS 177
Alexandra den Heijer and Hans de Jonge
12. GREEN FM AS A WAY TO CREATE ADDED VALUE 195
Anna-Liisa Sarasoja and Anna Aaltonen
13. ADDING VALUE BY FM AND CREM IN DUTCH HOSPITALS 205
Theo van der Voordt, Jet Prevosth and Johan van der Zwart.
14. STAKEHOLDERS INFLUENCE ON FM STRATEGY: A CASE STUDY
OF AN ENERGY COMPLEX IN THAILAND 223
Akarapong Katchamart
15. ANALYSING ADDED VALUE BY APPLYING FM BLUEPRINTING 235
Daniel von Felten, Christian Coenen and Mirjam Pfenninger
16. PERFORMANCE MEASUREMENT OF WORKPLACE CHANGE:
A COMPARATIVE ANALYSIS OF DATA FROM THAILAND,
THE NETHERLANDS AND FINLAND 248
Chaiwat Riratanaphong and Theo van der Voordt
PART D LEARNING AND PERSPECTIVES
17. COMPARISONS AND LESSONS LEARNED 268
Per Anker Jensen, Theo van der Voordt, Christian Coenen and Anna-Liisa Sarasoja
18. WHAT WE STILL NEED TO LEARN 292
Per Anker Jensen, Theo van der Voordt, Christian Coenen and Anna-Liisa Sarasoja
index 306
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