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Viser: The Essentials of Technical Communication

The Essentials of Technical Communication, 4. udgave

The Essentials of Technical Communication

Elizabeth Tebeaux og Sam Dragga
(2017)
Sprog: Engelsk
Oxford University Press, Incorporated
843,00 kr.
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Detaljer om varen

  • 4. Udgave
  • Hardback: 464 sider
  • Udgiver: Oxford University Press, Incorporated (December 2017)
  • Forfattere: Elizabeth Tebeaux og Sam Dragga
  • ISBN: 9780190856144
In today's complex workplace, no one wants to read what you write. The Essentials of Technical Communication, Fourth Edition, was developed with this principle in mind. The respected author team continues to provide students with accessible and comprehensive instructions for planning, drafting, and revising technical documents that are clear and concise.

Visit the book's free, open-access Companion Website at www.oup.com/us/tebeaux for additional student and instructor resources.

Detailed ContentsChecklistsPrefaceAcknowledgmentsPart One: Principles1. Characteristics of Writing at WorkWriting at Work versus Writing at SchoolRequires acute awareness of security and legal liabilityRequires awareness that documents may be read by unknown readersAchieves job goalsAddresses a variety of readers who have different perspectivesRequires a variety of written documentsThe Foundations of Effective Writing at WorkThe Qualities of Good Technical WritingExercises2. Writing for Your ReadersUnderstand Your Readers-The Heart of the Planning ProcessKeep in mind that business readers want answers nowDetermine your readers and their perspectivesDetermine your purposeUnderstand your role as a writerPlan the contentAnticipate the context in which your writing will be receivedThe Basic Parts of the Composing ProcessAnalyzing the writing situation-purpose, readers, and contextChoosing/discovering informationArranging informationDraftingRevisingEditingExercises3. Writing EthicallyYour Professional ObligationsCodes of Conduct and Standards of PracticeRecognizing Unethical CommunicationPlagiarism and theft of intellectual propertyPromotion of prejudiceFailing to make information accessibleUncritical use of informationManaging Unethical SituationsExercises4. Achieving a Readable Stylea. The ParagraphExamples for studyBasic Principles of Effective StyleDetermine your readers'' knowledge of the subjectDetermine whether a particular style will be expectedAdjust the style to the readers, the purpose, and the contextKeys to Building Effective SentencesWatch sentence lengthKeep subjects and verbs close togetherAvoid pompous language; write to express, not to impressAvoid excessive use of is/are verb formsUse active voice for clarityWord ChoiceSqueaky Clean ProseExercises5. Designing DocumentsUnderstanding the Basics of Document DesignKnow what decisions are yours to makeChoose a design that fits your situationPlan your design from the beginningMake your design accessibleReveal your design to your readersKeep your design consistentDesigning Effective Pages and ScreensUse blank space to frame and group informationChoose a type design that is legibleSpace the lines of text for easy readingAdjust the line length to the size of the page or screenUse a ragged right marginPosition words and illustrations in a complementary relationshipHelping Readers Locate InformationUse frequent headingsWrite descriptive headingsDesign distinctive headingsUse page numbers and headers or footersTesting Your DesignExercises6. Designing IllustrationsCreating IllustrationsTablesBar and column graphsCircle graphsLine graphsOrganization chartsFlow chartsProject schedule chartsDiagramsPhotographsInfographicsVideo ClipsDesigning Illustrations EthicallyTesting Your IllustrationsExercisesPart Two: Applications7. E-mails, Texts, Memos, and LettersE-mail and Text MessagesMemos and LettersGuidelines for Ensuring QualityAppropriate Tone in E-mails, Texts, Memos, and LettersGuidelines for Dealing with ToneWriting for Social MediaPlanning and Writing CorrespondenceExercises8. Technical ReportsKinds of ReportsReport Categories-Informal and FormalInformal Report HeadingsSubject lineReferenceAction requiredDistribution listParts of an Informal Technical ReportIntroductionSummaryDiscussionConclusionRecommendationsAttachmentsDeveloping ReportsElements of Formal ReportsPrefatory elementsAbstracts and summariesDiscussion, or body of the reportCollecting and grouping informationLetter ReportsWriting CollaborativelyThe team leaderRequirements of team leadersRequirements of team membersExample Report for StudyExercises9. Proposals and Progress ReportsProposalsThe context of proposal developmentEffective argument in proposal developmentStandard sections of proposalsStructure of progress reportsOnline submission of progress reportsStyle and Tone of Proposals and Progress ReportsExercises10. Instructions, Procedures, and PoliciesInstructions versus ProceduresCritical Role of Instructions and Procedures in the WorkplacePlanning Instructions and ProceduresStructure and OrganizationIntroductionTheory governing the procedure or instructionWarnings, cautions, hazards, and notes regarding safety or qualityConditions under which the task should be performedName of each stepOnline InstructionsTesting Your InstructionsExercises11. Oral ReportsUnderstanding the Speaking-Writing RelationshipAnalyzing the AudienceDetermining the Goal of Your PresentationChoosing and Shaping ContentAnalyzing the ContextChoosing the OrganizationIntroductionBodyConclusionChoosing an Appropriate Speaking StyleDesigning the Slides to Enhance Your Purpose and Your MeaningPlanning Your Presentation-Questions You Need to AskAudiencePurposeContextContentIllustrationsStyleSpeaking to Multicultural AudiencesDesigning Each SegmentChoose an interesting titleDevelop your presentation around three main divisionsFocus the introductionOrganize the bodyFortify the conclusionChoosing an Effective Delivery StyleTechniques to Enhance Audience ComprehensionDesigning and Presenting the Scripted PresentationStructuring the scripted presentationWriting the scriptPracticing the presentationExercises12. R?sum?s and Job ApplicationsThe Correspondence of the Job SearchLetter of applicationThe r?sum?Follow-up lettersYour Social Media ProfileInterviewingThe interviewNegotiationBefore and after the interviewExercisesAppendix A: Brief Guide to Grammar, Punctuation, and UsageAppendix B: Using Sources of InformationAppendix C: Report for Study and AnalysisIndex
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