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Forewords by Bjarte Bogsnes and Rich Sheridan xix Preface xxv Acknowledgments xxxi About the Author xxxiii
PART I: THE CASE FOR AGILITY 1
Chapter 1 The Agile Imperative 3 Athens Beats Microsoft 4 Origins of Modern Management 6 Scientific Management: Building More Efficient Machines 7 The Rise of the Knowledge Worker: Unlocking the Creative Potential 8 Software Eats the World: Embracing Uncertainty and Becoming Agile 10 VUCA and Cynefin: Orienting Businesses in a Brave New World 16 The Cynefin Framework 18 Leadership in a Complex World 21 Business Agility: Accelerating Organizational Learning 22 Summary 24 Q&A 24 Further Resources 26 Footnotes 27
Chapter 2 Enterprise Agility 29 Defining Enterprise Agility 29 Designing Business Agility: Balancing Three Critical Levers 32 Building the Right Thing (Value) 33 Building the Thing Right (Quality) 40 Building at the Right Speed (Optimizing for Flow) 43 Unlocking Agility in the Enterprise 50 Performance Multipliers: Five Critical Dimensions of Agility 51 Summary 53 Q&A 54 Further Resources 56 Footnotes 57
PART II: FIVE DIMENSIONS OF AGILITY 59
Chapter 3 Technology 61 Building the Right Thing: Creating Products Customers Love 62 Business Model Canvas: An Interactive Tool for Instant Alignment 62 Lean Startup: A Method for Validating That You''re Building a Product Worth Building 65 Cost of Delay: Understanding the Impact of Time to Life Cycle Profits 68 Building the Thing Right 74 Scrum: Building Value Incrementally and Iteratively 74 Kanban: Taming Chaotic Environments Through Visualization 79 Building at the Right Speed: Optimizing for Flow 81 XP 82 Value Stream Mapping 86 Summary 89 Q&A 90 Further Resources 93 Footnotes 95
Chapter 4 Organizational Design 97 Physical Workplace Design 97 Designing for Great Teams 98 The Science Behind High-Performing Teams 99 Case Study: More Effective Collaboration Spaces at NAVTEQ 100 Organizational Structure 107 Functional Structure 108 Divisional Structure 110 Matrix Structure 111 Emergent Organizational Structures: Sociocracy and Holacracy 113 An Agile Organizational Structure? 116 Heuristics of Agile Organizational Designs 120 Summary 121 Q&A 122 Further Resources 124 Footnotes 125
Chapter 5 People 127 Never Underestimate the Importance of People 130 Characteristics of People in Agile Organizations 132 Fostering a Growth Mind-Set 132 Developing an Enterprise Growth Mind-Set 134 Embracing Diversity 135 Strategies for Building an Environment Supportive of Agile People 137 Implications for HR in an Agile Organization 138 Partner with Teams to Improve Recruiting 138 Design Meaningful Compensation, Rewards, and Recognition Plans 140 Create More Relevant Roles and Define a More Flexible Career Path 141 Empower People by Moving Authority Closer to the Team 142 HR: From Controlling Function to Unlocking Enterprise Agility 143 Summary 144 Q&A 144 Further Resources 146 Footnotes 147
Chapter 6 Leadership 149 Impact of Leadership 150 Level 5 Leadership 152 Level 5 Leadership = Agile Leadership? 153 Teal Leadership 154 Red: Lead Through Force 156 Amber: Lead Through Fiat 157 Orange: Lead Through Efficiency 157 Green: Lead Through Responsibility 158 The Organization: An Organic Ecosystem of Interrelated Parts 158 Teal: The Organization as a Living Entity 159 The Teal Organization: A Blueprint for the Organization of the Future? 160 Beyond Budgeting: An Agile Management Model 161 Origins of Beyond Budgeting 162 Beyond Budgeting: Less Top-Down Control, More Trust and Empowerment 162 The Death of the Traditional CEO? 165 Three Essential Themes of Agile Leadership 167 Summary 168 Q&A 169 Further Resources 171 Footnotes 172
Chapter 7 Culture 173 The Profound Impact of Culture 175 How We Experience Culture 176 The Schneider Culture Model 177 Collaboration--"We Succeed by Working Together" 178 Control--"We Succeed by Getting and Keeping Control" 179 Competence--"We Succeed by Being the Best" 181 Cultivation--"We Succeed by Growing People Who Fulfill Our Vision" 182 Culture''s Impact to Sustaining Change 183 Changing Organizational Culture 185 Characteristics of Business Agility Metrics 191 Actionable 191 Accessible 191 Auditable 192 Additional Heuristics 192 Examples of Meaningful Business Agility Metrics 194 Metrics That Help Support Building the Right Thing 195 Metrics That Help Support Building the Thing Right 197 Metrics That Help Support Building at the Right Speed (Flow) 199 Performance System Changes -> Behavior Changes -> Culture Changes 202 Summary 202 Q&A 203 Further Resources 205 Footnotes 206
PART III: UNLOCKING AGILITY 209
Chapter 8 Building Your Organization''s Agile Working Group 211 The AWG: Mission and Purpose 211 Characteristics of the AWG 216 Complementary 216 Dedicated 217 Knowledgeable 218 &